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Mojec Prepaid Meter Problems & Solutions 2023

As a sequel to the ever-increasing bill individuals who use black meter pay, people have resulted in getting prepaid meter mostly called PPM. However, we must be aware that almost everything has merits and demerits as only the former or the latter can be much more than the other.

With MOJEC PPM being one of the topmost metering companies, let’s then examine the article “MOJEC Prepaid Meter Problems”. Happy reading!

MOJEC, a metering company, has over the years found its way to the top as it has surprisingly from smart card type to STS pre-payment type.

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It has been in existence for over 20 years. With the nature of its products, Mojec meters are designed in such a way that it incurs low or no alteration from customers. It is mostly used by Nigerian electricity Discos.

As with other meters in Nigeria, the MOJEC prepaid meter can be affected by faults and problems sometimes which in turn can hamper its functionality.

As explained earlier, the prepaid meter has been designed in a way that it can less be tampered with by customers.

To aid this, the meter comes with a manual that contains helpful information on the use and operation of the meter.

If however, you don’t have access to it any longer, below are some issues you can face with MOJEC meters and their solutions.

Mojec Prepaid Meter Problems

It will be so fascinating to know that with MOJEC prepaid meters, you will only get charged for what you use. As interesting as that may sound, some errors are inevitable with the MOJEC PPM. Most of these errors will actually be eradicated when the right processes are duly followed.

1. MOJEC Prepaid Meter Error Codes

Below are some of the errors you might encounter on your prepaid meter:

  • Error 6: This simply means you are either using the wrong key or that the meter has stopped working. To solve this, contact MOJEC customer care.
  • Error 1: This means that the meter RAM is having issues.
  • Error 2: Connotes EEPROM failure. Being a technical issue, you are advised to contact the constituted authorities for assistance.
  • Error 3: Power supply diode failure
  • REJECTED/Error 10: This means the wrong meter number
  • Error 12: This means a key pass error.

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2. MOJEC Prepaid Meter Tamper Mode Problem

A meter is said to be in a tamper mode when such a meter is unable to supply power, current or voltage due to some specified reasons.

The only valid and simple way of detecting this is when your meter can not supply power to the building/premises.

This is one of the commonest issues with MOJEC prepaid meters. According to experts, there are diverse kinds of situations responsible for meter tamper mode such as:

  • Sparks from wrong connection;
  • Poor electrical wiring;
  • Open meter cover;
  • Unauthorized interference with the meter.

3. MOJEC Prepaid Meter Alarm Problem

The beeping sound of the MOJEC prepaid meter has projected itself as a problem to many users as they seem not convenient with the sound.

However, to solve this, dial 042 on your meter and press the enter/green/blue key, the beeping sound will seize.

AEDC MOJEC Meter Codes

The codes below are not error codes, they are only used on the Customer Interface Unit (CIU) to send commands and instructions to the meter so as to get info.


Credit Balance

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Credit amount


Current date


meter number


Emergency credit


Previously charged date


Previously charged credit


Total charging amount


Disable audio alarm


Previous charged time


Previously charged token

How To Reset MOJEC Prepaid Meters

It can be frustrating to try all means and yet not work. If after trying all you could, it seems not working, you can then reset your meter following the steps below.

  • Press 990, then enter;
  • Press 0000, then enter, the response ‘Good’ should display;
  • Press 999, then enter. You should see ‘reset’;
  • Remove the plug under the CIU, and plug again;
  • Load token again, by then, all issues should be settled.

Loading MOJEC Prepaid Meter

Credit units are purchased and typed on the meter’s customer interface screen. As you use your electricity, your credit balance keeps reducing daily until it’s finally exhausted.

However, if you have a credit token and want to top up, type in all 20 digits and press ‘enter’. Your meter will display accepted/successful, then you can start enjoying your electricity till it finishes.

If you get any response aside from being successful, then go through the meter problems and solutions above and get it fixed in a jiffy depending on the category of the error encountered.

MOJEC Customer Care Contact

Problems seem surmountable when you have someone to narrate such problems to. Having full knowledge that most of the problems can be resolved by MOJEC customer care, below are ways of making contact.

Lagos Office

  • 244/246 Apapa Oshodi Expressway, Lagos, Nigeria.
  • Tel: 014537736, 08174589132

Abuja Office

  • Plot 1335 Close Alexandra Cresent Off Mallam Aminu, Kano Cresent, Zone A7 Wuse 11, Abuja, FCT
  • Tel: 08174589132, 014538015

Read Also: Address of Airtel office in Abuja

Conclusion: Mojec Prepaid Meter Problems And Solutions 

Having issues with your prepaid meter seems almost impossible these days as the problems are a result of specified reasons which are directly or indirectly unavoidable.

However, with the help of this article, we hope most if not all of the PPM can be tackled rightly.

Benjamin Targba


Add a Comment
  1. Sabina Onyebuchi

    Good day, pls I’m having issue recharging my prepaid meter, it seems not to be validating the customer’s name, showing error detecting the name, pls how do I resolve this as I need to recharge before it goes off. Thanks

  2. Please the Mojec prepaid meter brought to me about 3days ago was six I was detecting each one of the prepaid meter for the tenant but I switched it on and I off it to on it back is a problem the switch button the not go up what to do because my tenant is on my neck

  3. i have recharged and is succesful but still the light Didnt come up .what should i di about it

  4. The MOJEC prepaid meter is displaying connect / failed on the CIU until the energy units that came with it finished. How can we activate? We can’t check any information, we can’t recharge. Pls what can we do?

  5. Please I recharge my my perpaid meter,but I don’t have light in my flat

  6. I want to load my token the meter is displaying failed what do I do to load my token.

    1. I’m going through this and how am I supposed to rectify this issue

    2. You will first of all press the number in front of the card wait till it write success then reload the token

  7. I only load outof luck. the Meter interface always indicates an Err-6 message and a res light.It never updates the latest payment or answers to any query codes.

  8. My prepaid meter just tripped of after a day of installation

    1. My CIU pin pad for loading the meter is not working. How can I get help ,,?

  9. I want to load my meter token is displayed failed, what can I do ?

  10. Our customers interface unit of our prepaid meter is not showing light and is not displaying.what do we do to top up.

    1. The means the UIU is not yet plug into light, u can power it through batteries too

  11. Hello Admin, we live around council area of Idimu-Ikotun road. Our prepaid meter is not displaying any longer. I checked it last night it was still blinking. This morning in an attempt to check the unit balance, I discover it was not displaying. We have had Light since last night. We need to top up. What do we do.

  12. My meter is showing error 99,I don’t have light what can I do

    1. I’m living in Ado Ekiti my mojek meter is showing error 06

    2. how do I unlock my prepaid meter from tamper mode?

  13. The MOJEC prepaid meter is displaying connect / failed on the CIU until the energy units that came with it finished. How can we activate? We can’t check any information, we can’t recharge. Pls what can we do?

    1. Adebiyi, Christopher Abiodun.

      Last year, before we have this present constant Power outage, my Mojec prepaid meter got burnt due to the use of a then newly bought cooling box. I complained to IBEDC, Monatan, Ibadan engineer. The meter was removed and taken away for repair, but to no avail. I was thereafter advised to go for a new one. To get a new one costs a lot of money.
      Please, how do I get in touch with you for a repair of the said meter?
      Thank you!

    2. good day, am currently having same issue, pls how did u solve it sir?


  14. I’ve tried resetting but it’s not working,when I press 990 and press enter and then press 0000 it doesn’t show anything.

    1. What’s is happening to mojec prepaid meter
      I can’t buy a token from bank even any pos

  15. Bolatito Abdulsalam

    I have a problem about mojec prepaid meter it’s been beeping before I recharged and after recharging 3000 naira to it it’s still not supplying electricity what’s wrong pls??

  16. Good evening, pls i want to know if it is possible to have your power supply separated but still use the same prepaid meter that is three flats using the same prepaid meter but paying differently using the Mojec individually for each flat. i hope that you understand what i mean?……Thanks

    1. I HV been trying to load my token but it’s coming up, may be due to the exhausted credit on the meter but that is not the first time of loading the meter so what do I do now

      1. I’m living in Ado Ekiti my mojek meter is showing error 06

        1. My prepared meter is not supplying electricity into the premises and their is enough token on it even every electrical faualt has been checked but all to no avail.

    2. I HV been trying to load my token but it’s not coming up, may be due to the exhausted credit on the meter but that is not the first time of loading the meter so what do I do now

      1. My Mojec Prepaid meter seems not to connect. I can’t check balance, can’t load. No matter the code entered, the response is Fail. This has been happening since October 2022. I got the prepaid in July 2022.
        Please how can you help me fix this?

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